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Emerson UPS
Maintenance - Cost
Effective Coverage
Maintaining your Emerson
UPS and other critical data center UPS systems doesn't
have to come at OEM prices. We offer service programs
designed to reduce operating costs while still providing
dependable protection for your power infrastructure. Our
support team responds quickly, and field engineers bring
the skill needed to keep your Emerson UPS running
smoothly. If a problem occurs, a qualified tech is
dispatched unless the issue can be corrected remotely,
giving you full Emerson support at significantly lower
cost.
Emerson UPS
Repair Services -
Experienced
Technical
Support
Customers
receive around-the-clock access to knowledgeable UPS
support engineers who can assist with troubleshooting
and repair needs. Every service event is managed through
a time-based escalation process to ensure rapid
resolution of failures. Our field engineers average
more than two decades of experience, with many having
factory training from OEM manufacturers.
Three
Service Options to Choose From
We can service
your account on a per-call (time & materials) basis, perform
preventive maintenance, or provide a full service agreement.
It's your choice.
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Emergency
Per Call |
Preventive
Maintenance |
Full Service
Agreement |
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Emerson equipment trade-up or trade-down |
X |
X |
X |
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Field asset service transcript |
X |
X |
X |
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Thermal scan for early detection of deficiencies |
X |
X |
X |
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Client web portal |
|
X |
X |
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Preventive
maintenance - 1-2 times annually |
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X |
X |
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Battery preventive maintenance |
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X |
X |
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Emergency response - next day |
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X |
X |
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Emergency response - same day |
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X |
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On-site corrective maintenance during PM |
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|
X |
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Dedicated account manager |
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X |
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Emerson UPS parts, material, and labor coverage |
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X |
Spare Parts
Availability
OEMs often
don't have access to legacy parts, thus requiring equipment
upgrades to continue maintaining your equipment. No problem. We
carry a full inventory of current and
legacy model UPS parts for timely repairs to minimize downtime.
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