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UPS
Maintenance - Cost
Effective Coverage
Maintaining your
UPS system doesn't
have to come at OEM prices. We offer service programs
designed to reduce operating costs while still providing
dependable protection for your power infrastructure. Our
support team responds quickly, and field engineers bring
the skill needed to keep your UPS running
smoothly. If a problem occurs, a qualified tech is
dispatched unless the issue can be corrected remotely,
giving you full UPS support at significantly lower
cost.
UPS
Repair Services -
Experienced
Technical
Support
Customers
receive around-the-clock access to knowledgeable UPS
support engineers who can assist with troubleshooting
and repair needs. Every service event is managed through
a time-based escalation process to ensure rapid
resolution of failures. Our field engineers averages
more than two decades of experience, with many having
factory training from OEM manufacturers.
Three
Service Options to Choose From
We can service
your account on a per call (time & materials) basis, perform
preventative maintenance or provide a full service agreement.
It's your choice.
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Emergency
Per Call |
Preventative
Maintenance |
Full Service
Agreement |
|
UPS equipment trade-up or trade-down |
X |
X |
X |
|
Field asset service transcript |
X |
X |
X |
|
Thermal scan for early detection deficiencies |
X |
X |
X |
|
Client web portal |
|
X |
X |
|
Preventative
maintenance - 1/2 times annual |
|
X |
X |
|
Battery preventative maintenance |
|
X |
X |
|
Emergency response - next day |
|
X |
X |
|
Emergency response - same day |
|
|
X |
|
On-site corrective maintenance during PM |
|
|
X |
|
Dedicated account manager |
|
|
X |
|
UPS parts, material, labor coverage |
|
|
X |
Spare Parts
Availability
OEMs often
don't have access to legacy parts, thus requiring equipment
upgrades to continue maintaining your equipment. No problem. We
carry a full inventory of current and
legacy model UPS parts for timely repairs to minimize downtime.
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